By the way, if you're in need of a help desk software, be sure to consider JitBIt, we've been powering Fortune 500 help desks for years, we're one of the most respected and user friendly solutions on the market.
Along with recording user actions (mouse and keyboard activity), Jitbit Macro Recorder can be used as a macro maker - you can manually add commands to your macro, composing complex automation scripts.
JitBit Macro Recorder® records keystrokes, records mouse movement, records mouse clicks. All recorded keyboard and mouse activity can be replayed or saved to disk for later use.
Like all the best macro creators Jitbit's powerful little program allows you to vary the speed of playback and adjust scripts after creation – useful if you have made an error or simply wish to adjust your processes.
Jitbit Macro Recorder user manual (mouse and keyboard recorder from Jitbit)Introduction Welcome License agreement System Requirements Using the tool Quickstart TUTORIAL Recording a macro SMART-Rec mouse coordinates recording Playing a macro Editing a macr